Chairman Ed

Connecting people, ideas and processes

Tag Archives: engagement

24X7 Global Zoom Conversations?

Jamien of has been doing 24 hour Zoom conversations on Fridays for several months to discuss environmental and food issues.

A comment he made in an email yesterday made me wonder.

Will 24X7 global Zoom conversations be how CNN evolves?

Could 24X7 conversations about solving global problems replace 24X7 announcements of global problems?

Demonstration, Not Certification

In my last posting I talked about “designing a seed” and here I would like to add some first strand of DNA to that seed.

The seed I am talking about is the conceptual design of a learning model for adults that can take advantage of the new infrastructure of the Internet and help spread knowledge around the globe. It is a seed in the sense that it must contain the essentials that will let it grow into something much larger.

The definition of andragogy (more focused on adults) versus pedagogy (more focused on children) emphasizes that adults want to learn things that they can put to use in their life. Children are often learning things that will have potential future value, but may not immediately be put to use. Andragogy is also more about self-directed learning and learning that draws from sharing adult life experiences. So, the design of this seed will draw on the concepts of andragogy. You can find definitions here and here.

Most traditional educational institutions provide some type of certification in the form of a high school diploma or college degree or a professional certification. These certifications are part of the function of the institutions that provide the courses or training and they are part of the financial structure for those institutions. My sense is that to address global learning needs certification may be more a barrier than an enabler. For this reason, I suggest exploring the idea “demonstration, not certification” as part of the DNA of the seed.

By making demonstration a part of the process it reinforces the idea of learning that can be put to use. A demonstration can show how the learning is, or can be, used. With the increasing availability of video a demonstration of new knowledge can also be documented.

The idea that part of the process is sharing adult life experiences means there needs to be a group of adults as part of the effort. Since the learning is self directed, each adult in the group may be looking to learn something different versus the structure of a traditional course where everyone is looking to be taught the same thing. The group in this case acts as supporters, enablers and documenters.

The idea of individualized learning, not only in style but also in content, is a challenge that many people in education are considering today. Individualization is a major design criteria for this seed.

There is certainly a huge amount of content on the Internet and a growing amount of that content is intended to help people learn versus selling services or products. The challenge is finding the appropriate content, or putting it together in a way that can be most helpful for someone who is interested in using it for learning. Sometimes I think of this as someone putting together a playlist, like grouping a series of musical recordings around a theme. In this case linking instructional, or informational items, that someone can use as part of an individualized, group supported learning program. I have begun to think of the person who puts this playlist together as a “curator”, like someone who organizes an art exhibition for others to enjoy and learn from.

So, here are some of the design criteria that I think need to be part of this seed that might grow into a harvest of newly educated people:

1. Individualized learning for adults;
2. Self-directed learning that the individual finds of value and use;
3. Supported by a group of individuals similarly engaged in learning;
4. Curated playlists of Internet content as learning modules; and,
5. Demonstration, not certification, of the knowledge and skills that have been learned.

Changing Word Cloud

On many blogs, and some websites, you might notice a segment off to the side with many different words displayed varying in type size and boldness. These are word clouds that give an indication of the prominence of certain words or tags on that site.


I have been building my own mental word cloud from speaker presentations at my executive peer group meetings and from continually scanning the Internet. My mental radar tends to pick up words that indicate changes in societal norms that affect organizations and how they operate internally, or interact with their external environment.


For example, about seven years ago I attended a small conference of early pioneers in what was then being called video blogging during a blizzard in New York City. Some of the founders of the video sharing system where there and just starting to patch together an early version of the system. Interacting with the people involved in that conference and the related e-mail discussions made me aware of the emergence of the word authentic. It was very important for these video bloggers that their work be authentic to contrast with the corporate videos that were then the norm.


Use of that word has spread tremendously, and it has been used to contrast with official “propaganda” from businesses or government or the shallowness of political statements. Authentic and open often come together, or are expressed as transparency.


Growth, an always worshiped concept, is being questioned by the word sustainable. Now we might be more likely to hear discussion about sustainable growth, or growth may be put aside entirely and the question may be purely “is it sustainable?”


The question of growth is sometimes addressed in another form by asking is it scalable? Usually this applies to software and Internet services in terms of the number of users or the amount of data, or both. The scale of systems, and the number of people that can be accommodated, is stretching far beyond our previous limits. As an example, a recent experiment at Stanford University offered open access to an artificial intelligence course, which eventually had an enrollment of 140,000 people.


The concept of collaborative activities seems to have a steady and continuing impact on our expressions of how we should work together. The students of the Stanford course very quickly self-organized into many study groups using existing Internet services like and Facebook. Collaboration involves sharing information and expertise, which sometimes clashes with how we were molded in school. We could not share our answers or our homework because that was “cheating”.


Engagement is looking to replace the old process of buy-in. Engagement comes before the decisions are made, while buy-in is the process of selling a decision that has already been made, usually by an elite and relatively small group. And engagement is usually a collaborative activity that involves systems that must be scalable to accommodate larger groups of people than has been the industrial age norm. To have trust in such interactions there must be transparency and authenticity.


These changes threaten industrial age hierarchies. There is more need, and available systems to support, broad group conversation. This is particularly difficult for organizational hierarchies that look to have official positions and pronouncements. Using Facebook to have conversations with customers, while being authentic and not simply repeating the company position, can be very challenging and risky.

The Occupy Wall Street movement illustrated how some of these concepts have come together to affect societal expectations and norms.

Occupy Wall Street participants were questioned by traditional media to determine their positions and demands so that the media could test them to see if the public would buy-in, but there was no spokesperson and no position paper. There was a mismatch of expectations about industrial age processes versus emerging information age processes. Engagement via conversation was the norm, and not just locally, but on a global scale. This USA action is part of a global conversation that Time Magazine recognized this year with its “person of the year” cover story.


So, do any of these words appear in your personal word cloud? Do you think they have any lasting significance? Have you noticed any other words slipping into our global dialogue that indicate shifts in our thinking?

One word that I am watching is the concept of a curator as it is now being applied far beyond its normal usage in the art world. Let’s see if it becomes more prominent this year.